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Frequently Asked Questions

  1. What are our shipping Prices?
  2. Are the prices as shown on the website our drop ship prices?
  3. Do you have any sales or discounts?
  4. HELP!!! I tried to place an order but the browser backed me out after clicking checkout.
  5. Do you ship outside the USA
  6. Do You Accept Returns?
  7. Do You have any product/data feeds?
  8. How Do I Place An Order.

  1. What are our shipping Prices?
    Continental USA 48 state shipping is already included in your price as shown, International shipping will be calculated at time of checkout based on UPS's current rates.

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  2. Are the prices as shown on the website our drop ship prices?
    Yes, after you login to the store, the price displays for each product in Grey, NOTE: a MSRP is not a dropship price, MSRP's are suggested retail prices, The dropship price is the price it will cost you to get the product to your customer in the Continental 48 states (shipping is included in your price as shown). Wholesale orders must be purchased in quantity and information could be found by clicking the Wholesale Information link on our Homepage

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  3. Do you have any sales or discounts?
    Yes, we run a sale on a few products each month, When a product goes on sale you will be emailed when the sale starts and when the sale ends, when the sale ends the product will go back to it's normal price as shown., Wholesale discounts apply to wholesale orders only, please refer to our Homepage and Wholesale information link.

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  4. HELP!!! I tried to place an order but the browser backed me out after clicking checkout.
    This is due to your browser security settings, you must have cookies enabled and you must tweak your security settings until the shopping cart page goes into the checkout screen, Our technical staff can assist you with this as well.

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  5. Do you ship outside the USA
    Yes, we ship worldwide, international shipping is calculated at time of checkout, Continental USA 48 state shipping is already included in your price as shown.

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  6. Do You Accept Returns?
    Yes and NO: Yes, We accept returns for exchanges as governed by the product's warranty. No, We Generally do not accept returns for refund, there however is a 20% re-stocking fee if you have no other choice but to return it and it must be approved in advance.

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  7. Do You have any product/data feeds?
    Yes! Located in the information section of the website is a link for Vendor Download Center, you will find product export files, Picture .zip files and other .csv and .txt format files.

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  8. How Do I Place An Order.
    Anyway that is easiest for your business, We provide an online shopping cart that includes credit card checkout, We also accept orders and PO's by email, fax, snail mail and by phone, if you need assistance at anytime please contact us, http://helpdesk.atozmicro.com

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